Privacy Policy

Last updated: 16/06/2025

Thank you for using the Lbaih App. We are committed to providing you with the best technology-based medical service. This “Privacy Policy” explains what information we collect, how that information is used, and the choices you can make about that information. This Policy applies whether you access the Lbaih App through iOS-based or Android-based devices or through any other method.

Additional Terms

Hamad Medical Corporation is a leading healthcare provider in the State of Qatar (hereinafter referred to as “HMC”, “we”, “our” or “us”). HMC owns and operates the HMC Lbaih Application (hereinafter referred to as “Lbaih App”). This Policy explains how HMC will collect and use information through the Lbaih App.

Information We Collect

1. Information You Provide to Us or Allow Others to Provide to Us

At various points during your use of the Lbaih App, you may provide us with information about yourself (hereinafter referred to as “Data”). For example, when you conduct an assessment with the Lbaih App, you may provide us with personal information including, but not limited to, symptoms of your illness, potential causes of your symptoms, medical history, allergies you have, and pregnancy status.

By signing in to the Lbaih App, you authorize HMC to collect, store, and process your Data for the purposes explicitly defined within this Policy. You may revoke this authorization by requesting HMC to delete your Data through the “Contact Us” option found under the Profile section in the app, signing out of the app on all of your devices, and uninstalling the app from all of your devices.

Your Data shall be deleted or irreversibly anonymized (such that it cannot be associated with a specific natural person) by HMC upon receiving and processing your request. The Lbaih App may only be used by persons that are 18 years old or above. If you are under 18 years old, usage of the Lbaih App and your agreement to our “Terms of Use” require the consent of your legal guardian.

2. Technical Information About Usage of the Lbaih App

When you use the Lbaih App, we automatically receive some technical information about the hardware and software that is being used.

Pixels and Other Tracking Technologies

We may use various technologies to collect information, including pixels and device identifiers. This information will help us do things such as understand how you use the Lbaih App, personalize your experience, and remember that you are logged in to the app.

Logging Information

When you use the Lbaih App, our servers will record logging information about your usage of the app and information that is sent by your device. Logging information can include things like the IP address of your device, operating system, unique device identifiers, searches that you run on the app, and other ways you interact with the app. Some portions of this information are stored with your account information in our databases. Other portions of this information may be stored temporarily on secure logging servers for the purposes of tracking the operational health of the services provided through the Lbaih App including, but not limited to, detecting operational errors and abuse.

How We Use Your Information

We may use the information we collect for various purposes, including:

1. To provide you with the services in the Lbaih App, improve the quality of the Lbaih App, and develop new services in the Lbaih App.
2. To guarantee high quality and safety standards of our services offered through the Lbaih App. From time to time, we review the quality of the data that is presented to you. Our staff may analyze your pseudonymized and/or aggregated data in order to evaluate the quality of the data and determine if any improvement is needed for our algorithms to meet the highest quality and safety standards.
3. To process pseudonymized health data for public health purposes such as analyzing case data regarding public health trends, rare diseases and threats and to identify factors that could improve public health such as finding out about the prevalence of specific conditions, the attributes of specific conditions and get insights in specific aspects of assessments. We may also process such types of data to provide you with the best guidance possible by, for example, directing you to the most appropriate doctor, or care facility and to reduce unnecessary care for overburdened health systems.
4. To understand how users interact with the Lbaih App as a whole in order to test new services or changes in our services, and improve the services for everyone as well as the general functionality of the Lbaih App.
5. To provide customer service, respond to your communications and requests, and contact you about your use of the Lbaih App.
6. To use the information (which does not include personal health data) to optimize our marketing initiatives and help more people get access to the Lbaih App. We only use pseudonymized usage data to provide us with insights on how we can potentially provide the services in the Lbaih App to people who are not using the Lbaih App yet, at the right time, and with the right language. We will never share your personal health information for this purpose with advertisers, nor will we use this information to show you any advertising.
7. To use the feedback you may provide us optionally to analyze whether you are satisfied or dissatisfied with the Lbaih App, and to assess your general experience with it. This is a fundamental resource for us to improve your user experience and adjust our actions to your needs. We may also use the feedback you may provide us optionally to guarantee high quality and safety standards of the services we provide through the Lbaih App.
8. To make your data available in your profile for your future references.
9. To send you personalized recommendations that may serve in enhancing your health.

Changes to this Policy

This Policy may change from time to time and any revised Policy will be posted on this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in the case of material changes to the Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).